Every IKAT ATELIER order is carefully prepared and packaged by our small team in our Istanbul atelier. As each piece is handcrafted, preparation times may vary slightly depending on the product.

Order Processing

Most in-stock orders are prepared and dispatched within 1–3 business days. Whenever possible, orders may be shipped on the same business day.

Some pieces require additional handcrafting or are prepared especially for your order. These items may take up to 5 business days before dispatch.

Business days exclude weekends and public holidays.

Worldwide Shipping

We offer free standard worldwide shipping from Istanbul, Türkiye.

Orders are shipped through trusted global carriers and logistics partners, including DHL, UPS, FedEx and Widect, a Turkish Airlines brand. The most suitable carrier is selected according to the destination, service availability and delivery efficiency.

Estimated Delivery Time

Once dispatched, orders are usually delivered within 2–10 business days.

This estimated delivery period begins after the order has been prepared and shipped. Delivery times may occasionally be affected by customs procedures, public holidays, severe weather, remote delivery locations or other circumstances outside our control.

Order Tracking

Tracking information will be provided once your order has been dispatched. Please allow a short period for the carrier’s tracking system to display the first update.

Duties, Taxes & Customs

International orders may be subject to customs duties, import taxes or handling fees imposed by the destination country.

These charges are not included in the product price or free shipping service and are the responsibility of the customer. As customs rules vary by country, we recommend checking your local import requirements before placing an order.

Customs processing may occasionally cause delays that are outside the estimated delivery period.

Address Changes

Please check your delivery address carefully before completing your order.

If you need to make a change, please contact us within one hour of placing your order. After this time, we cannot guarantee that the address can be updated, as preparation or dispatch may already have begun.

IKAT ATELIER cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Missed, Refused or Unclaimed Deliveries

Customers are responsible for monitoring their tracking information and being available for delivery.

If a parcel is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel, any return or reshipping costs will be the customer’s responsibility.

If a parcel is returned because customs duties or import charges were not paid, any refund will be assessed after the parcel has safely returned to us. Where permitted by applicable law, the original shipping expense, return shipping cost, customs charges and any related fees may be deducted from the refund.

Although standard worldwide shipping is offered free of charge at checkout, IKAT ATELIER incurs an actual shipping cost for every dispatched order.

Delayed or Lost Packages

If your tracking information has not been updated for an extended period or you believe your parcel may be lost, please contact us. We will work with the carrier to investigate the shipment and provide an appropriate resolution in accordance with applicable consumer law.

Damaged Packages

If your order arrives damaged during transit, please contact us within 24 hours of delivery.

Please include clear photographs of:

• The damaged product

• The outer packaging

• The shipping label

• Any visible damage to the parcel

Please keep the product and all original packaging until the claim has been reviewed, as the carrier may require them during the investigation.

Prompt notification helps us open a claim with the carrier without delay. This reporting requirement does not limit any mandatory rights available to you under applicable consumer law.

For returns unrelated to shipping damage, please review our Returns & Refunds Policy.

Contact Us

If you have any questions about your shipment, delivery or tracking information, please contact us. We will be happy to assist you.