Our Approach

At IKAT ATELIER, all products are made specifically for each individual customer. Once an order is placed, the selected handwoven fabric is allocated and, where required, individually cut and handcrafted for that order.

Our pieces are created using limited, handwoven textiles that cannot be returned to their original form once cut. Because of this made-to-order process and the individual nature of each piece, we do not accept returns or exchanges for change-of-mind reasons, except where otherwise required by applicable law.

Please review all product photographs, dimensions and descriptions carefully before placing your order.

Order Cancellations

Orders may be cancelled and fully refunded as long as they have not yet been dispatched.

Because some orders are prepared and dispatched on the same day, please contact us through our Contact Form as soon as possible if you wish to cancel your order.

Once an order has been dispatched, it can no longer be cancelled and the terms of this Returns & Refunds Policy will apply.

Change-of-Mind Returns & Exchanges

We do not accept returns or exchanges because:

• You have changed your mind.

• You no longer want or need the item.

• You selected the wrong size, colour, pattern or product.

• The item does not suit your personal preferences or intended space.

• You expected a different pattern placement or slight variation in colour.

This policy also applies to discounted and promotional items.

Handmade Variations

Every IKAT ATELIER piece is individually handcrafted using handwoven textiles. Natural variations are part of the character and authenticity of these materials and are not considered defects.

These variations may include:

• Differences in pattern placement depending on where the fabric is cut

• Slight differences in colour, texture or weave

• Small irregularities inherent in handwoven textiles and handmade production

• Minor variations in dimensions

• Differences in colour caused by lighting, photography or screen settings

No two pieces will be completely identical, even when they are made from the same fabric.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

Visible damage caused during shipping must be reported through our Contact Form within 24 hours of delivery. Please keep the product and all original packaging and provide clear photographs of:

• The affected item

• The external shipping box or packaging

• The shipping label

• Any visible damage

If you receive an incorrect item or believe that your product has a manufacturing defect, please contact us as soon as possible through our Contact Form. Include your order number, a description of the issue and clear photographs showing the problem.

If an item is confirmed to be defective, damaged in transit or incorrect, our priority is to make it right. Depending on the circumstances and product availability, we may arrange a replacement, offer an alternative item with your approval or issue an appropriate refund. The most suitable solution will be agreed with you directly.

Please do not return any item before receiving written authorization and return instructions from us.

Approved Returns

If a return is approved by IKAT ATELIER or is required under applicable law, the item must be:

• Unused, unworn and unwashed

• In the same condition in which it was received

• Undamaged and unaltered

• Returned with all original tags

• Returned in its original packaging

• Accompanied by the receipt or other proof of purchase

Items returned without prior written authorization will not be accepted or processed. Please do not send a return to the dispatch address shown on your shipping package. The appropriate instructions will be provided after your request has been reviewed.

Return Shipping, Customs & Duties

For an approved return that is not caused by a defective, damaged or incorrect item, the customer is responsible for all return shipping costs, customs charges, import duties, clearance fees and any other costs associated with returning the item, to the extent permitted by applicable law.

Returns must be sent using a trackable shipping service. IKAT ATELIER is not responsible for return packages that are lost, delayed, damaged or held by customs while being sent back by the customer.

Packages sent without prior authorization, with unpaid charges or on a collect-on-delivery basis will not be accepted.

Where an issue is confirmed to have resulted from an error by IKAT ATELIER or damage during transit, we will work with the customer to arrange the appropriate resolution.

Exchanges

We do not offer exchanges for change-of-mind reasons, including requests for a different colour, pattern, size or product.

If an item is defective, damaged or incorrect, an alternative or replacement may be offered as part of the agreed resolution, subject to product and fabric availability.

Refunds

We will notify you after an approved return has been received and inspected, or after another refund resolution has been agreed.

If a refund is approved, it will be issued to the original payment method within 10 business days. Please note that your bank, card provider or payment institution may require additional time to process and post the refund to your account.

Your Legal Rights

Nothing in this policy is intended to exclude or limit any mandatory consumer rights that may apply under the laws of your country.

Contact Us

For cancellations, damaged or defective products, incorrect items or any questions regarding this policy, please contact us through our Contact Form before sending anything back.