Last updated: September 23, 2026

1. About This Privacy Policy

IKAT ATELIER is operated by İrem Körpe Özgat, a sole proprietor registered in Türkiye (referred to in this Privacy Policy as “IKAT ATELIER”, “we”, “us” or “our”). For the purposes of applicable data protection laws, IKAT ATELIER is the controller of the personal information described in this Privacy Policy unless otherwise stated.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit ikatatelier.com, create an account, place or attempt to place an order, contact us, subscribe to marketing, submit a review or photograph, or otherwise interact with our website and services (collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Service, Returns & Refunds Policy and Shipping & Delivery Policy. If there is a conflict concerning how personal information is handled, this Privacy Policy will apply to that issue.

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Services and may include:

• Identity and contact information: your name, email address, telephone number, billing address, shipping address and country.

• Order and transaction information: products viewed, selected or purchased; shopping-cart activity; order history; discounts; returns, cancellations and refunds; transaction references; payment status; delivery details; and customs-related information where required.

• Payment information: payment information necessary to complete and verify a transaction. Full payment card details are generally submitted directly to PayTR or another authorised payment provider and are not intended to be stored by IKAT ATELIER. We may receive limited information such as a transaction reference, payment status, payment method, card type or partial card details, where applicable.

• Account information: login credentials in protected form, account preferences, saved addresses, wish lists and account activity.

• Communications: messages, requests, complaints, photographs and other information you provide when contacting us through our Contact Form or otherwise communicating with us.

• Reviews and customer content: ratings, review text, photographs and other content you choose to submit.

• Marketing information: newsletter subscriptions, marketing preferences, consent records, email engagement and unsubscribe requests.

• Device and usage information: IP address, browser type, device type, operating system, language, approximate location derived from IP address, referring pages, pages viewed, links clicked, time spent on the website, shopping-cart activity and similar technical or usage information.

• Security information: login records, fraud indicators, authentication information and other data used to protect accounts, transactions and the Services.

Please do not provide sensitive personal information through product reviews, photographs, the Contact Form or other general communication channels unless it is genuinely necessary and we have specifically requested it.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, complete a form, subscribe to marketing, submit a review or photograph, or contact us.

• Automatically when you use the Services, through cookies, pixels, tags, local storage and similar technologies.

• From service providers involved in operating our store, processing payments, preventing fraud, delivering orders, providing analytics or supporting advertising.

• From advertising, social media and business partners where permitted by law.

4. How and Why We Use Personal Information

We may use personal information for the following purposes:

Providing the Services and Fulfilling Orders

We use personal information to:

• Process and confirm orders and payments.

• Allocate fabric, prepare products and fulfil purchases.

• Arrange shipping, delivery, customs processing, returns and refunds.

• Create, maintain and secure customer accounts.

• Send order, account, payment and delivery communications.

• Provide customer support and respond to enquiries.

We generally process this information because it is necessary to enter into or perform a contract with you.

Legal, Tax and Regulatory Obligations

We may process and retain personal information to issue invoices, maintain accounting and transaction records, respond to lawful requests, comply with consumer, tax, payment, customs, e-commerce and other legal obligations, and establish, exercise or defend legal claims.

Security and Fraud Prevention

We may use personal information to verify transactions, protect customer accounts, prevent unauthorised payments, detect fraud or misuse, maintain website security and enforce our Terms and policies. We do this to comply with legal obligations and pursue our legitimate interests in protecting our customers and business.

Improving Our Services

We may analyse website activity, customer interactions, product performance and service issues to understand how the Services are used, improve website functionality, manage inventory, develop products and improve customer experience. Where required by law, analytics involving non-essential cookies or similar technologies will be based on your consent.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send newsletters, product news, offers and other promotional emails when you have subscribed or otherwise validly agreed to receive them.

• Send abandoned-cart reminders through ikas where permitted and, where required, with your consent.

• Measure the effectiveness of our advertising.

• Present or measure advertising on platforms such as Google, Instagram and Facebook, including advertising based on activity on our website, where you have provided any consent required by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. Unsubscribing from marketing will not stop necessary communications about your account, orders, payments or customer-service requests.

5. Legal Bases for Processing

Depending on the activity and the law that applies, we process personal information on one or more of the following bases:

• Contract: processing is necessary to enter into or perform our contract with you, including processing and delivering an order.

• Legal obligation: processing is necessary for us to meet tax, accounting, consumer, payment, customs or other legal requirements.

• Legitimate interests: processing is necessary for legitimate business purposes such as securing the Services, preventing fraud, responding to customers, improving operations and protecting legal rights, provided that those interests are not overridden by your rights and freedoms.

• Consent: you have given specific permission, including for promotional emails, non-essential cookies, personalised advertising or promotional use of customer photographs where consent is required. You may withdraw consent at any time, without affecting processing that occurred lawfully before withdrawal.

6. Customer Reviews and Photographs

Reviews and photographs you submit may be displayed publicly on our website. Please do not include information in a review or photograph that you do not want to make public. If another person is identifiable in a photograph, you must have that person’s permission before uploading it.

As described in our Terms of Service, submitted reviews and photographs may be used by IKAT ATELIER in connection with the brand, including on our website, social media, email communications, catalogues and advertisements. Where applicable law requires separate consent for promotional use, we will request that permission through a separate notice or unticked consent box at the time of upload. A customer’s name will not be used outside the original review context unless separate permission has been obtained.

If you wish to request removal of a review or photograph, or withdraw consent where consent is the basis for use, please contact us through our Contact Form. Withdrawal does not affect the lawfulness of use that occurred before withdrawal, and certain records may be retained where required by law.

7. Cookies, Analytics and Advertising Technologies

We and our service providers may use cookies, pixels, tags and similar technologies. These technologies may include:

• Strictly necessary technologies, which support functions such as security, account login, shopping-cart operation, checkout and network management.

• Analytics technologies, including Google Analytics, which help us understand website traffic, visitor interactions and performance.

• Advertising technologies, including Google Ads conversion tracking and Meta Pixel, which help us measure campaigns, understand conversions and, where permitted, deliver more relevant advertising on Google, Instagram, Facebook and other services.

These technologies may collect device identifiers, IP address, browser and device information, pages viewed, links clicked, shopping-cart activity, purchases or conversions and similar usage information. Google and Meta may process information in accordance with their own privacy notices.

Where consent is required, non-essential analytics and advertising technologies will not be activated until you provide consent through the cookie preference mechanism displayed on the website. You may later change or withdraw your choices through the cookie settings made available on the website. You may also use your browser settings to block or delete cookies, although some parts of the Services may not function correctly as a result.

8. How We Disclose Personal Information

We may disclose personal information only where reasonably necessary and permitted by law, including to:

• ikas, which provides our e-commerce platform and related store, account and email functionality.

• PayTR and other authorised payment providers, which process payments, verify transactions and help prevent fraud.

• ShipEntegra, courier companies, fulfilment partners and customs intermediaries, which arrange and deliver international shipments and may require your name, address, telephone number, email address, order information and customs information.

• Google and Meta, for analytics, advertising measurement and personalised advertising where enabled and lawfully permitted.

• Technology, hosting, security, customer-support and professional service providers that help us operate and protect our business.

• Accountants, auditors, insurers, banks, legal advisers and other professional advisers where reasonably necessary.

• Government bodies, courts, regulators, law-enforcement authorities or other parties where disclosure is required by law or necessary to protect legal rights, safety or security.

• A buyer, successor or relevant adviser in connection with a proposed or completed merger, financing, reorganisation, sale of assets or transfer of the business, subject to appropriate safeguards.

Service providers may process personal information only for the relevant service or under their own legal obligations and privacy notices, as applicable.

9. International Data Transfers

IKAT ATELIER is based in Türkiye and serves customers internationally. Your personal information may therefore be transferred to, stored in or processed in Türkiye and in other countries where our service providers, payment partners, advertising partners or delivery partners operate.

Data protection laws in those countries may differ from the laws where you live. Where applicable law requires safeguards for an international transfer, we will use an available lawful transfer mechanism, such as an adequacy decision, approved standard contractual clauses or another legally recognised safeguard, and take supplementary measures where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain an account, complete orders, comply with tax, accounting, payment, consumer and other legal obligations, resolve disputes, prevent fraud and enforce agreements.

Retention periods vary according to the type of information and the reason it is processed. For example:

• Order, invoice, payment and transaction records may be retained for the period required by applicable commercial, tax and payment laws.

• Account information is generally retained while the account remains active and afterwards where necessary for legal or security purposes.

• Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required, although we may retain a limited suppression record to respect your opt-out.

• Customer-service records, reviews and photographs are retained for as long as reasonably necessary for the relevant purpose, subject to applicable rights and legal obligations.

• Cookie and advertising information is retained according to the settings and retention periods of the relevant technology and your choices.

When personal information is no longer required, we take reasonable steps to delete, destroy or anonymise it, subject to applicable law.

11. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Payments are processed through authorised payment providers, and we do not intend to store full payment card details on our own systems.

No internet transmission or storage system is completely secure. Please use a strong, unique password for your account, keep your login details confidential and avoid sending sensitive information through unsecured communication channels.

12. Your Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Ask whether we process your personal information and request access to it.

• Request correction of inaccurate or incomplete information.

• Request deletion or destruction of personal information.

• Request restriction of, or object to, certain processing.

• Receive certain information in a portable format or request its transfer.

• Withdraw consent at any time where processing is based on consent.

• Object to or opt out of direct marketing.

• Opt out of certain uses regarded as the “sale”, “sharing” or processing of personal information for targeted advertising under applicable law.

• Request information about the parties to whom personal information has been disclosed.

• Lodge a complaint with the competent data protection authority.

IKAT ATELIER does not sell personal information in exchange for money. However, depending on the law where you live, the use of advertising technologies such as Meta Pixel or Google Ads may be treated as “sharing”, “sale” or targeted advertising even where no money is exchanged. Where such rights apply, you may exercise them through the website’s cookie settings or by contacting us through our Contact Form.

To exercise a privacy right, please submit a request through our Contact Form and clearly state that your request concerns personal information. We may need to verify your identity or authority before completing the request. We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

13. Third-Party Websites and Services

The Services may contain links to websites, social media platforms or services operated by third parties. Their privacy and security practices are governed by their own notices. We encourage you to review those notices before providing personal information to a third party.

14. Children’s Privacy

The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us through our Contact Form so that we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, technology or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Where required by law, we will provide additional notice or request renewed consent.

16. Contact Us

For questions about this Privacy Policy, our privacy practices or your personal information, or to exercise any applicable privacy right, please contact us through the Contact Form available on our website.